Customer Happiness Manager

Milan, Lombardy, Italy



We're an affective computing company focused on human data analytics, with offices in Downtown Boston, MA and Milan, Italy.

Our mission is to provide intelligent technology that is friendly, caring and more human.
We design and develop medical-quality wearable devices aimed to improve people's emotional well-being and save lives. Embrace2, our hero product, is the only wrist-worn seizure monitor cleared by the FDA, designed to help prevent SUDEP (Sudden Unexpected Death in Epilepsy).

We believe in a work environment that fosters autonomy, mastery and purpose. We are a team of passionate people from all over the world bringing high levels of creativity to our everyday work.

Watch the recent TEDx talk delivered by our Co-Founder and Chief Scientist Rosalind Picard to learn more about the history of Empatica and what drives our commitment to great work:

The new team player

We are looking for a leader who is personable, creative, self-driven, and metrics-oriented to drive our Customer Happiness team. You will be responsible for ensuring that our customer happiness team is ready to provide an excellent and effective service and our customers are as happy as possible and have the best experience with our products. As the leader of the Customer Happiness team you’ll make sure that the voice of Empatica towards customers is friendly and helpful and you'll represent the voice of our customers to the company. You’ll collect insights, problems, and solutions and communicate them to the team so that we can improve our products. You’ll contribute to Empatica’s complex set of skills by turning your creative ideas into executable plans while keeping your team on track. You should always be one step ahead by anticipating and embracing change.

By working at Empatica, you’ll have a real opportunity to improve lives around the world, as part of a tight-knit team who share knowledge and are eager to keep learning and improving to create top-notch products that have a meaningful impact. If you jump on board, we can guarantee it won't be an easy ride, but it will be one of the most rewarding experiences in your career, one that will allow you to learn a lot and test your whole skill-set on multiple projects, which are already helping thousands of people worldwide.

Your contribution to the mission


The ideal candidate for this position

The ideal candidate for Empatica


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